Support

Weather Insight prides itself on having a world-class customer support team.  In order to optimize your support experience, please choose from one of the three support areas below for the most rapid response.  We look forward to assisting you!

For meteorology support and any questions related to weather forecasts or information, customers may contact:

Jerry Paul, Senior Meteorologist
jerry.paul@thomsonreuters.com
713-210-8551

For technical support, customers may contact:

Craig Haynie, Technical & Support Manager
Craig.Haynie@thomsonreuters.com

Sales Support

For sales related support issues including passwords, trials, contracts, pricing and invoices, customers and trial customers may contact:

Tina Hoang, Market Analysis
tina.hoang@thomsonreuters.com
713-210-8556

Tatum Vittengl, Sales & Marketing
tatum.vittengl@thomsonreuters.com
617-856-2164

Jim Garland
james.garland@thomsonreuters.com
713-210-8554